Terms of Service

1. Acceptance of terms

By creating an account or using Crafted Candidate (the “Platform”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the Platform.

These Terms constitute a legally binding agreement between you and Crafted Candidate (“we”, “us”, or “our”).

2. Eligibility

You must be at least 16 years old to use the Platform. By using the Platform you represent and warrant that you meet this age requirement and that you have the legal capacity to enter into these Terms.

3. Account registration

You agree to provide accurate, current, and complete information when registering. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. You must notify us immediately at support@craftedcandidate.com if you suspect any unauthorised use of your account.

4. Permitted use

The Platform is provided for personal, non-commercial career preparation purposes. You agree not to:

• Resell, sublicense, or otherwise commercially exploit the Platform or its outputs.
• Upload or transmit unlawful, harmful, or infringing content.
• Attempt to reverse-engineer, scrape, or extract data from the Platform by automated means.
• Use the Platform in a way that violates any applicable law or regulation.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

5. AI-generated content

The Platform uses third-party artificial intelligence services to generate interview feedback, resume suggestions, and other content. Different AI providers may be used for different features. You acknowledge that:

• AI-generated content may be inaccurate, incomplete, or inappropriate for your specific situation.
• You should not rely solely on AI feedback for important career decisions.
• We do not guarantee any particular outcome from using AI-powered features.

6. Subscriptions and billing

Certain features require a paid subscription. Subscriptions are billed in advance on a recurring basis. You can cancel at any time; cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods except where required by law.

Payments are processed by Stripe. We never store your full card details. By subscribing you agree to Stripe's terms of service.

7. Intellectual property

All Platform content, design, and code (excluding user-generated content) is owned by or licensed to Crafted Candidate and protected by copyright and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose.

You retain ownership of content you upload (resumes, notes, etc.). By uploading content, you grant us a limited licence to process and display it solely for the purpose of providing the Platform services to you.

8. Privacy

Our collection and use of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the processing of your personal data as described in the Privacy Policy.

9. Disclaimers

The Platform is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Limitation of liability

To the fullest extent permitted by law, Crafted Candidate shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform. Our total liability to you shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) £100.

11. Termination

We may suspend or terminate your account at any time if you violate these Terms or for any other reason at our sole discretion. You may delete your account at any time via Settings → Account → Delete Account. Upon termination, your personal data will be handled in accordance with our Privacy Policy.

12. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws in your country provide otherwise.

13. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email (if you have an account) and update the effective date. Continued use of the Platform after the effective date constitutes your acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact us at legal@craftedcandidate.com.