Terms of Service

1. Acceptance of terms

By creating an account or using Crafted Candidate (the “Platform”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the Platform.

These Terms constitute a legally binding agreement between you and Legacy Management Systems LLC, a Texas limited liability company doing business as Crafted Candidate (“Crafted Candidate”, “we”, “us”, or “our”).

2. Eligibility & account registration

You must be at least 16 years old to use the Platform. By using the Platform you represent and warrant that you meet this age requirement and that you have the legal capacity to enter into these Terms.

You agree to provide accurate, current, and complete information when registering, and to keep it up to date. You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. You must notify us immediately at support@craftedcandidate.com if you suspect any unauthorised use of your account.

Some features may be available only by invitation or a beta access code during limited rollout periods. Accepting an invitation or access code does not entitle you to any features beyond what we make available to accountholders generally, and we may change or end limited-access programs at any time.

3. Description of the Platform

Crafted Candidate currently provides AI-assisted career preparation tools, including mock interview practice (text and voice), resume building, tailoring and ATS scoring, cover letter generation, a job application tracker, personalised preparation plans, a question library, and a skills-coaching dashboard (collectively, the “Platform”). Availability of specific features may depend on your subscription plan.

We are continually improving the Platform. We may add, modify, limit, or remove features, tools, or content at any time, with or without notice, and nothing in these Terms obligates us to continue offering any specific feature indefinitely. If we discontinue a feature you are paying for, see Section 19 (Termination; Changes to or Discontinuation of the Platform).

4. Beta & experimental features

From time to time we may label certain features as “beta,” “early access,” or “experimental” (and our mobile application may be offered in pre-release form). Beta features are provided on an as-is basis, may be unstable, may change significantly, and may be discontinued at any time without notice. We may also limit beta features to specific accounts, such as those with a beta invitation code.

5. Subscriptions, free trials & auto-renewal

Certain features require a paid subscription. Subscription plans, pricing, and any free trial period are as displayed at checkout.

Free trials. If we offer a free trial, we will typically ask for payment card details at signup. Unless you cancel before the trial ends, your card will be automatically charged for the subscription plan you selected once the trial period ends, and your subscription will continue on a recurring basis as described below. We may, at our discretion, offer to extend a trial; doing so does not waive or restart any other term of your subscription.

Auto-renewal. Paid subscriptions automatically renew at the end of each billing period (for example, monthly, every 3 months, or every 6 months, depending on the plan you selected) at the then-current price, until cancelled. Your payment method will be charged automatically at the start of each renewal period.

Cancellation. You may cancel your subscription at any time through your account settings (via the Stripe billing portal) or by contacting support@craftedcandidate.com. Cancellation stops future renewals but does not, by itself, entitle you to a refund for the current billing period except as described in Section 7 (Refund Policy). You will keep access to paid features through the end of the period you have already paid for.

Payments are processed by Stripe. We never store your full card details. By subscribing you agree to Stripe's terms of service.

6. Price changes

We may change the price of any subscription plan for future billing periods. If a price increase applies to your active subscription, we will notify you (by email or in-app notice) at least 14 days before the change takes effect. If you do not agree to the new price, you can cancel before it takes effect. Continuing to use a paid plan after a price change takes effect means you accept the new price.

7. Refund policy

We offer a money-back guarantee on your initial subscription charge and on each renewal charge: if you request a refund within 72 hours of that charge, and your account has not had substantial usage during the applicable billing period, we will refund it in full.

For this purpose, “substantial usage” means that, during the billing period being refunded, you have completed two (2) or more mock interview sessions, generated two (2) or more AI resume or cover letter drafts, or exported/downloaded a resume or cover letter document. We may also decline a refund request if we reasonably believe it reflects abuse of this policy (for example, repeated subscribe-and-refund cycles).

To request a refund, contact support@craftedcandidate.com with your account email and the date of the charge — please give us the chance to resolve any issue first. Outside of the window above, fees are generally non-refundable, except where required by applicable law or in the case of a verified technical failure that materially prevented you from using the Platform. Approved refunds are issued to your original payment method; any non-refundable processing fees charged by our payment processor may be deducted.

8. Permitted use

The Platform is provided for personal, non-commercial career preparation purposes. You agree not to:

• Resell, sublicense, or otherwise commercially exploit the Platform or its outputs.
• Upload or transmit unlawful, harmful, or infringing content, or personal data belonging to someone else without their authorisation (for example, only import your own LinkedIn export or resume data, not someone else's).
• Attempt to reverse-engineer, scrape, or extract data from the Platform by automated means, or circumvent any access, rate, or security controls.
• Use the Platform in a way that violates any applicable law or regulation.
• Impersonate any person or entity, misrepresent your affiliation with any person or entity, or knowingly include false qualifications, credentials, or work history in materials you generate using the Platform.
• Use the Platform to build a competing product or service.

9. Fair use & service limits

Where a plan is marketed as offering unlimited use of a feature (for example, unlimited mock interviews), that means unlimited use consistent with normal, individual, human use of the Platform for your own career preparation. To protect the Platform's performance, cost, and availability for all users, we may apply reasonable rate limits, throttling, or other technical safeguards against automated, scripted, or abusive usage patterns, and may suspend access for accounts we reasonably believe are engaged in such usage.

10. AI-generated content & voice processing

The Platform uses third-party artificial intelligence services to generate interview feedback, resume suggestions, cover letters, and other content, and to transcribe your spoken responses during voice-based mock interviews. Different AI providers may be used for different features. You acknowledge that:

• AI-generated content may be inaccurate, incomplete, or inappropriate for your specific situation, and may not be unique to you — the same or similar prompts can produce similar output for other users.
• You should review and independently verify AI-generated content before relying on it or using it in a real job application or interview.
• You should not rely solely on AI feedback for important career decisions.
• We do not guarantee any particular outcome from using AI-powered features, including interview performance or the accuracy of feedback.

11. Your content & licence grant; feedback

You retain ownership of the content you upload or create using the Platform — resumes, cover letters, interview recordings and transcripts, notes, job tracker entries, and similar materials (“Your Content”). By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, reproduce, and display Your Content solely to operate, maintain, and provide the Platform's features to you.

We may also use de-identified, aggregated data derived from Your Content — data that does not identify you or any individual — for analytics, quality assurance, and improving the Platform. We do not sell Your Content, and our third-party AI sub-processors are contractually prohibited from using it to train their models; see our Privacy Policy for details.

Feedback. If you send us ideas, suggestions, or feedback about the Platform, you agree we may use them for any purpose without any obligation or compensation to you.

12. Intellectual property

All Platform content, design, and code (excluding Your Content) is owned by or licensed to Crafted Candidate and protected by copyright and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose. Except as expressly permitted, you may not copy, modify, distribute, sell, or create derivative works based on the Platform.

13. Third-party services

The Platform integrates with, or relies on, third-party services such as payment processing (Stripe), sign-in providers (e.g., Google), AI providers, and infrastructure and hosting providers. We do not control, and are not responsible for, the availability, content, or practices of these third-party services; your use of them may be subject to their own terms. See our Privacy Policy for the current list of sub-processors.

14. No outcome guarantees; not career, legal, or employment advice

Crafted Candidate is a career-preparation and practice tool. It is not a substitute for professional career, legal, or financial advice, and it does not constitute an offer of employment or any guarantee of an interview, job offer, or salary outcome. We are not an employment agency or staffing service, and — unless and until we introduce, and you agree to, separate terms for such a feature — the Platform does not submit job applications to employers on your behalf. Any statements on our marketing pages about potential earnings or outcomes are illustrative only and are not a promise of results.

15. Privacy

Our collection and use of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the processing of your personal data as described in the Privacy Policy.

16. Disclaimers

The Platform, including any beta or experimental features, is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

17. Limitation of liability

To the fullest extent permitted by law, Crafted Candidate shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising from your use of, or inability to use, the Platform. Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Platform shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) $100 USD. Nothing in these Terms limits any liability that cannot be limited under applicable law.

18. Indemnification

You agree to indemnify and hold harmless Crafted Candidate, Legacy Management Systems LLC, and our respective officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform; (b) Your Content or any AI-generated content you choose to rely on, use, or submit; (c) your violation of these Terms or applicable law; or (d) your violation of any right of a third party.

19. Termination; changes to or discontinuation of the Platform

We may suspend or terminate your account at any time if you violate these Terms, or for any other reason at our discretion. Where reasonably possible, we will provide notice before doing so. You may delete your account at any time via Settings → Account → Delete Account; this cancels any active subscription and permanently deletes your data as described in our Privacy Policy.

We may also modify, suspend, or discontinue the Platform, or any feature or plan, at any time. If we materially reduce the core functionality of a paid plan you are actively subscribed to, we will give you at least 30 days' notice and, if you cancel before the change takes effect, refund the unused, prepaid portion of your current billing period.

Sections that by their nature should survive termination (including Sections 11, 12, 17, 18, and 20) will continue to apply after your account is terminated or you stop using the Platform.

20. Dispute resolution, governing law & arbitration

a. Governing law. These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles, except where mandatory consumer-protection laws of your country or state of residence require otherwise.

b. Informal resolution first. Before filing any claim, you agree to first contact us at support@craftedcandidate.com describing the dispute. We will try to resolve it informally; if we cannot reach a resolution within 60 days, either party may proceed as set out below.

c. Small claims carve-out. Either party may instead bring an individual claim in small claims court in a jurisdiction with proper venue, if the claim qualifies for that court.

d. Binding arbitration. Except for small-claims-court claims and claims for injunctive relief to protect our intellectual property or the security of the Platform, any dispute arising out of or relating to these Terms or the Platform will be resolved by final, binding, individual arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, seated in Travis County, Texas. The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.

e. Class action & jury trial waiver. You and Crafted Candidate each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. Both parties waive any right to a jury trial. If a court or arbitrator determines this class-action waiver is unenforceable for a particular claim, that claim (and only that claim) may proceed in court rather than arbitration, and the rest of this Section remains in force.

f. Right to opt out. You may opt out of this arbitration agreement by emailing support@craftedcandidate.com within 30 days of first accepting these Terms, stating that you decline to be bound by the arbitration and class-action-waiver provisions of these Terms. If you opt out, all other parts of these Terms — including Texas governing law — continue to apply, and any dispute will instead be resolved exclusively in the state or federal courts located in Travis County, Texas, to whose jurisdiction you and we both consent.

21. General provisions

Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including outages, cyberattacks, or third-party service disruptions.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, financing, or sale of assets.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

Entire agreement. These Terms, together with our Privacy Policy and any plan-specific terms shown at checkout, constitute the entire agreement between you and us regarding the Platform.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

Headings. Section headings are for convenience only and do not affect interpretation.

22. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email (if you have an account) and update the effective date. Continued use of the Platform after the effective date constitutes your acceptance of the updated Terms.

23. Contact

For questions about these Terms, contact us at support@craftedcandidate.com.